Support from Chinese Ebay sellers
Posted: Sun Jun 16, 2019 5:44 pm
Hello guys,
I'm running a small business using two laser cutter/engraver.
I bought 2 different machines a so-called k40 and a 7050 80w more industrial machine.
Both machines are actually very good, I'm pleased with the value for money ratio.
I ran throw a bunch of issues, but so far I managed to fixe all of them.
Recently my laser power supply failed.
I contacted my seller and ask for support (during the warranty period).
And in fact, he was very supportive at least in speech.
But after sometime I realized, he was not going to do anything substantial to help.
I'm waiting for spare parts for 6 weeks, but nothing arrived yet.
The guy or girl, did a lot of promises, he gave me fack tracking numbers, false information and what so ever.
( in fact I don't know if Kira is a name for male or female)
I will not give the name of the store here, but if you are considering to buy such equipment contact me, so I can tell you the names to avoid you a bad experience.
In fact the guy is running a lot of ebay stores under different names.
I'm really used to buy from China and 99% of the time these guys are doing there best to help you.
If I can help to avoid the 1% of black sheep, I would realy happy to help.
I would be pleased to read from you about this matter.
Regards Fred
I'm running a small business using two laser cutter/engraver.
I bought 2 different machines a so-called k40 and a 7050 80w more industrial machine.
Both machines are actually very good, I'm pleased with the value for money ratio.
I ran throw a bunch of issues, but so far I managed to fixe all of them.
Recently my laser power supply failed.
I contacted my seller and ask for support (during the warranty period).
And in fact, he was very supportive at least in speech.
But after sometime I realized, he was not going to do anything substantial to help.
I'm waiting for spare parts for 6 weeks, but nothing arrived yet.
The guy or girl, did a lot of promises, he gave me fack tracking numbers, false information and what so ever.
( in fact I don't know if Kira is a name for male or female)
I will not give the name of the store here, but if you are considering to buy such equipment contact me, so I can tell you the names to avoid you a bad experience.
In fact the guy is running a lot of ebay stores under different names.
I'm really used to buy from China and 99% of the time these guys are doing there best to help you.
If I can help to avoid the 1% of black sheep, I would realy happy to help.
I would be pleased to read from you about this matter.
Regards Fred