Gweike Cloud Pro Issues
Posted: Sun Jan 15, 2023 8:19 pm
Hiya,
Getting quite desperate as I am supposed to be setting up a main business, it arrived four week later than promised and I just cannot get the thing to work. Currently my bank account is swindling fast.
Whilst new to Gweike, this is the fourth Laser I’ve used and has already taken up more setup time than all the other lasers combined, by at least double.
I have followed the instructions but most of what I can find just isn't relevant, even on the Gweike cloud site
So many things wrong with it, which so far has taken up eight hours of support from the manufacture and probably double that setting it up. It can’t get Lightburn to cut and I can’t get the in house software to raster and neither engrave in either. At first I thought it was a focussing issue as all the lines come out extremely broad, but it cuts fine with the cloud software.
Currently when I go to print the fan kicks in for a few seconds and then turns off.
The camera works with the in house software but not with Lightburn. The whole idea about getting this machine was that it came with a camera.
I get the feeling I am missing something fairly fundamental here but having watched every video I can find and looked in every forum, I just can’t figure it out.
Need some help really badly. Anything would be greatly appreciated.
Jacko
Getting quite desperate as I am supposed to be setting up a main business, it arrived four week later than promised and I just cannot get the thing to work. Currently my bank account is swindling fast.
Whilst new to Gweike, this is the fourth Laser I’ve used and has already taken up more setup time than all the other lasers combined, by at least double.
I have followed the instructions but most of what I can find just isn't relevant, even on the Gweike cloud site
So many things wrong with it, which so far has taken up eight hours of support from the manufacture and probably double that setting it up. It can’t get Lightburn to cut and I can’t get the in house software to raster and neither engrave in either. At first I thought it was a focussing issue as all the lines come out extremely broad, but it cuts fine with the cloud software.
Currently when I go to print the fan kicks in for a few seconds and then turns off.
The camera works with the in house software but not with Lightburn. The whole idea about getting this machine was that it came with a camera.
I get the feeling I am missing something fairly fundamental here but having watched every video I can find and looked in every forum, I just can’t figure it out.
Need some help really badly. Anything would be greatly appreciated.
Jacko